Support

We call on our experience to provide assurance that there's always someone to call for help should you need to. We've been delivering open source GIS projects since 2004 and rely on QGIS as a key element of our services.

Lutra Consulting were the first organisation to provide QGIS commercial support for businesses and individuals across the UK.
We develop Mergin Maps and provide support to registered users.
Our support team has a mix of friendly first and second-line support staff to ensure support queries are resolved efficiently.

Getting Support

If you're an existing customer, simply use one of the methods below to create a request and we'll help you as quickly as we can.

Through our ticketing system - only for registered users (preferred).
By phone on +44 (0)1444 848012
By email to helpdesk@lutraconsulting.co.uk

For Mergin Maps related problems, please use Mergin Maps support website.

Not a Customer Yet?

We provide support options for individuals, small & medium offices and larger organisations. Take a look at our packages and see which one best matches your requirements.

Support Packages

Standard
£1,165
1,350 Euro
  • 9 Support Hours*
  • 9hr Response Time†
  • QGIS and Mergin Maps
  • Email
  • Advice only
Order now
Premium
£3,495
4,055 Euro
  • 33Support Hours*
  • 6hrResponse Time†
  • QGIS and Mergin Maps
  • PostgreSQL/PostGIS
  • Email + Video Calls
  • Advice only
Order now
Ultimate
£7,005
8,125 Euro
  • 75Support Hours*
  • 4hrResponse Time†
  • QGIS and Mergin Maps
  • PostgreSQL/PostGIS
  • GeoServer
  • Email + Video Calls
  • VPN + Phone
  • Advice and Implementation
Order now

* Counted on minutes
† During UK Office Hours: 09:00 to 17:30 (UK time) Monday to Friday excluding public holidays

All prices are VAT-exclusive.
We offer 10% discount for continued service.
For detailed Service Level Agreements (SLAs), please contact us.

Guidance on Data Management

We'll look carefully at your day-to-day GIS operations and make recommendations of how to best manage your spatial data.

Consultancy

For consultancy and software development please contact info@lutraconsulting.co.uk. It is not included in any support plan.

On-site Support

On-site support ensures that if an issue cannot be resolved efficiently remotely, a member of our support team will make an on-site call to address the issue in person.